The Can
We went back and forth to Brazil a few times but still problems. But slowly things started to change a little. We were still spending money down there and running around trying to find local debt but something was going on. I had heard through the grapevine about a new marketing campaign but new marketing campaigns rarely fix structural problems. New marketing campaigns rarely fix non-structural problems either. I basically ignored the new marketing campaign but something was going on because the Brazilian noise level was going down.
I had to go see Pepe about something and stopped by his office. Pepe was a pretty active guy (he had ten kids) and you ususally didn't find Pepe sitting at his desk. But there he was. Looking. Looking at what looked to me like a land mine sitting in the middle of his desk. The land mind analogy was not bad because Pepe was going to have to make a decision that might blow up in his face.
"What do you think?" he said pointing down at the land mine. He shoved it across the desk like a hockey puck and I picked it up, turned it over, put it back down. A can. Wanting to appear wise, I didn't say anything. Pepe looked at it, said "It's a new can." He didn't sound real excited.
But the story started coming out. He was telling me but I think he was really practicing his Executive Committee presentation when he would have to convince a bunch of gringoes to back a new fish program. Because this land mine was going to make or break the sardine business.
"Jaimie tried something new." Pepe said that with a hint of praise in his voice for Jaimie--managers like initiative if the initiative works. Jaimie was a brand manager in Brazil and he was in the meeting when Pepe said he didn't want to hear anything more about devalutation and inflation. Jaimie got the message because Jaimie was the brand manager for sardines and Jaimie figured out that if he didn't do something he would be out of a job and good jobs were hard to find in Brazil so he better do something and fast. As Samuel Johnson wrote, "Nothing concentrates like a hanging." And Jaimie wanted to avoid the hangman so he got on it.
A note here. When looked at backwards, solutions seem so simple. At least, solutions that work. Thus, the saying that hindsight is twenty-twenty. But Jaimie had to buck a lot of thinking-you sell to people that have money, your product has to look imported, you sell a 'quality' product, you are selling a 'branded' product, we've always done it this way. But the fish were piling up, literally, and his job was on the line so Jaimie went 180 degrees in the opposite direction.
He turned the sardine into a commodity. And he started with the slums. Which aren't hard to find in Brazil. Went to the small stores and saw milk, bread, beans, coffee. That's about it. No deli sections, no meat sections. Not much of anything in the protein department. And no fish.
Then he went to the production line and saw the women cutting the big sardines into little sardines so they looked like Norwegian sardines. Cut back on the cutting and your costs go down. The Brazilian sardine was coming out of the closet.
Went to the packing line and saw tons of cute little cans but nothing that could hold a foot long sardine. But Dieter had taught his guys well and they were pretty inventive and figured a packing machine was a packing machine and the machine could be adjusted to handle a bigger can. The only caveat being that the can be flat. Jaime called the can company and said I need this can at this price and he got it.
And finally for the outside of the can. Jaimie had noticed in his store visits that the processed products, the stuff in cans with the labels, had big pictures of the product on the can. If you picked up a can of tomatos, there was a picture of a tomato on the can. The same for beans. Peas. And so on. Because a lot of Brazilians, especially poor Brazilians, can't read. But they know a tomato when they see one. And they know a fish when they see one. But they don't know a can with a picture of a sea captain painted on it has fish inside.
So back to the plant. And then to the paint booth where he had the guys take the new cans, paint them army green, and paint a fish on it. And it wasn't a salmon swimming upstream or a trout jumping out of the water after a fly. It was your basic, hand drawn fish. Two lines. The lines meet at the front to make the nose and cross in the back to make the tail. Your basic Christian fish. Jaimie was pulling out all the stops and wasn't above throwing in a little religion as 99.9% of Brazilians are Catholic.
If you have ever taken a marketing course you know the four P's. Place, promotion, product, and price. Jaimie was closing in--he had place (the stores in the slums), he had promotion (the can itself), he had product (the sardines). Now for price. Jaimie solved this one by taking the price of beans and the price of the lowest type of meat, this being chicken, adding them together and dividing by two. And got the price of his sardines. And he was making money. Nowhere near the margin for the sea captain sardines but he wasn't selling much of that so Jaimie went for volume. And he got it.
Because the fish flew (swam?) off the shelves. And Pepe got Committee approval to go nationwide and sales exploded and we made money and paid off all our debt and even paid a dividend and everybody lived happily ever after.
Well, not really. Jaimie was eventually made general manager of Brazil but his sister-in-law married my Indian Brahmin boss which added a lot of stress in the family and Pepe got a little big for his britches and ended up leaving his wife for the CFO's secretary which didn't go over too well but, boy, did we sell a lot of fish.
So, in summary, what did Jaime do?
First, he threw out the old business model. Then he found his real customer. And he changed his product to fit the new customer-the customer wanted fish and protein and the big, foot-long Brazilian sardine who could last forever in a can, fit the bill. And he changed his marketing--the can--so the consumer knew what was in the can. And he priced low to spur volume. But he didn't price below cost, like some auto makers, to spur volume.
And I learned that Thomas Edison was right. Genius is one percent inspiration and ninety nine percent perspiration. And Jaimie was sweating it.
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